eBike Ride Privacy Policy

1. Information Collection and Use

eBike Ride ("we," "us," or "our") collects and processes personal data to provide and improve our services. The types of information we collect include:

1.1 Account Registration

To create a user account, we require:

• Valid email address or mobile number
• Secure password (encrypted)
• Optional profile information (name, demographic data)

1.2 Service Functionality

During app usage, we collect:

• Device information (model, OS version)
• Ride metrics (distance, speed, route)
• Location data (with user consent)
• Performance analytics

1.3 Legal Basis for Processing

We process personal data based on:

• Contractual necessity for service delivery
• User consent for optional features
• Legal obligations and compliance
• Legitimate business interests

2. Data Sharing and Disclosure

2.1 Third-Party Service Providers

We engage trusted partners for:

• Cloud infrastructure services
• Analytics and performance monitoring
• Customer support operations

All partners are contractually bound to protect your data.

2.2 Required Disclosures

We may disclose information when legally required:

• In response to valid legal process
• To protect user safety or company rights
• During business transfers (mergers/acquisitions)

2.3 Integrated Technologies

Our app utilizes the following SDKs:

Service Provider	Purpose	Privacy Policy
Google Firebase	App performance monitoring	View Policy
Mapbox	Mapping and location services	View Policy

3. Data Security Measures

We implement enterprise-grade security protocols:

• End-to-end encryption for data transmission
• Regular security audits and penetration testing
• Role-based access controls
• Incident response procedures

4. User Rights and Choices

You may exercise the following rights regarding your personal data:

• Access: Request a copy of your data
• Rectification: Correct inaccurate information
• Erasure: Request deletion of your data
• Restriction: Limit processing of your data
• Portability: Receive your data in machine-readable format
• Objection: Opt-out of certain processing

To exercise these rights, please contact our Privacy Office.

5. International Data Transfers

As a global service, we transfer and process data internationally with appropriate safeguards:

• Standard Contractual Clauses (SCCs)
• Adequacy decisions where applicable
• Binding Corporate Rules

6. Data Retention Policy

We retain personal data only as necessary for:

• Service delivery purposes
• Legal and regulatory requirements
• Legitimate business needs

Typical retention periods range from 30 days to 7 years based on data type and purpose.

7. Policy Updates

We may periodically update this policy. Material changes will be communicated through:

• In-app notifications
• Email alerts (for registered users)
• Updated policy date on our website